It is the established policy of VENTAC & Company Ltd. to provide to its customers products which are fit for their intended purpose and which are in conformance with:
- Agreed standards and specifications with regard to product quality.
- The requirements of the ISO 9001:2015 quality management system standard.
- The company’s customer service policy as regards product presentation, despatch and delivery.
We are dedicated to providing the highest level of quality service and value to meet and exceed customer performance targets.
We are committed to continually improving the effectiveness of all our systems, and to set meaningful and challenging objectives for the company and for our employees.
It is company policy to deal efficiently and effectively with all customer concerns regarding product quality and service and to resolve issues as far as possible to the satisfaction of its customers.
By ensuring consistent quality we aim to build strategic partnerships with our customers.
It is company policy to offer a comprehensive technical advisory service to its customers on all aspects of the use and applications of its products and in the production of acoustic noise control composites.